Privacy Policy
Disclaimer
CoCompute Labs LLP (“Company” or “we”) reserves the right to modify this Privacy Policy at any time without prior notice. Modifications may be necessary to comply with applicable laws, regulations, or internal business changes. We encourage you to review this page regularly to stay informed. If you do not agree with any part of this Policy, please stop using our Platform immediately.
This Privacy Policy applies to our website - [www.kashmirTrout.com] and any associated mobile applications or digital platforms (together referred to as the “Platform”). We are committed to protecting the information you submit while using our Platform. This Policy describes how your data is collected, retained, shared, stored, and processed by us.
By using the Platform (including browsing), you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
A. What Information Do We Collect?
1. Information Shared During Registration & Account Creation
To purchase products or avail offers, you will be required to register using your phone number. Additionally, for order processing, we may collect your name, phone number, email ID, address, and PIN code.
2. Information from Visitors & Participation
Visitors may voluntarily provide their name, email address, and other details to learn more about our products, participate in events, or complete surveys.
3. Financial & KYC Information
Payment-related information such as credit/debit card number, UPI ID, billing address, and payment details may be collected by third-party payment providers such as Razorpay or PayU. Your financial information is processed securely by these payment gateways as per their respective privacy policies.
4. Feedback Data & Other Information
• If you contact our customer service, we may record your conversations for quality and training purposes.
• Information you provide when participating in loyalty programs or using discount codes.
• Any feedback, reviews, or comments submitted on the Platform.
5. Information About Other People
If you purchase a product as a gift for another person, we may collect the recipient’s name, phone number, email ID, and address. You are responsible for ensuring the recipient’s consent.
6. Usage Data
We collect data on how you interact with our Platform, including:
• Browsing behavior (pages visited, clicks, etc.).
• Interaction patterns (screen actions, gestures such as taps or scrolls).
• App crashes and other system activities.
7. Device Data
We collect device-related data, including:
• IP address, device identifiers, advertising identifiers, serial numbers, mobile network data.
8. Cookies & Tracking Technologies
Cookies help us personalize your experience. They collect information such as:
• Language settings and preferences.
• Time spent on the Platform.
• Interaction with marketing campaigns.
You may disable cookies, but this may limit certain Platform features.
9. Information Collected Through Advertisements
We may use third-party advertising services to serve ads when you visit our Platform. These ad networks collect data regarding how you interact with ads. This helps deliver targeted advertisements.
B. How Do We Use Your Information?
We use your data for the following purposes:
1. To Provide Our Services:
• Process your registration and orders.
• Deliver products to your address.
• Respond to inquiries and customer service requests.
2. To Improve the Platform:
• Enhance user experience.
• Analyze customer behavior to improve our offerings.
3. For Marketing & Communication:
• Send you updates, promotions, newsletters, and offers (with your consent).
• Notify you of changes in this Policy.
4. For Transaction & Payment Processing:
• Facilitate secure payment processing via third-party providers.
5. For Legal Compliance & Security:
• Detect and prevent fraudulent activities.
• Fulfill any legal obligations.
C. Do We Share Your Information?
We do not sell customer data to third parties. However, we may share your data in the following cases:
1. Third-Party Service Providers
We work with third parties to help run our business, including:
• Payment gateways: Razorpay, PayU, etc.
• Logistics & delivery partners to fulfill your orders.
• Marketing service providers for analytics and personalized promotions.
These third parties are required to keep your information confidential and use it only for the agreed purpose.
2. Legal & Regulatory Compliance
We may share your personal information with government authorities or law enforcement agencies if:
• Required by law or legal proceedings.
• Necessary to prevent fraudulent activities or security threats.
3. Business Transfers
If CoCompute Labs LLP undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
D. How Do We Protect Your Information?
We take the following measures to protect your personal information:
1. Secure Technology: Firewalls and encryption protocols.
2. Access Control: Restricting data access to authorized personnel.
3. Security Testing: Regular vulnerability testing.
4. Training: Educating employees on security best practices.
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
E. What Are Your Rights?
You have the right to:
1. Access & Modify Data: Request access to or correction of your personal data.
2. Withdraw Consent: Opt out of marketing communications at any time.
3. Request Data Deletion: If you want us to delete your personal data, email us at [Your Email] with “REMOVE” in the subject line. However, this may prevent you from using the Platform.
F. Data Retention
We retain your personal information only as long as necessary for:
• Completing transactions and orders.
• Complying with legal obligations.
• Resolving disputes.
After this period, data is securely deleted.
G. Children's Privacy
Our Platform is not intended for children under 18. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.
H. Grievance Redressal
For any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Platform, please contact us:
Grievance Officer
Aasim Bashir
CoCompute Labs LLP
Reg. Office: Budshah Nagar, Natipora, Srinagar, J&K - 190015
Email: aazim207@gmail.com
Time: Mon - Fri (9:00 AM - 6:00 PM
All email communications to and from the Company may be monitored for compliance and security purposes.
This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.